Billing & account
4 articles
Understanding your Rivervo invoice.
Where to find your payment history, how to download invoices for your accountant, and why plan changes and taxes look the way they do.
2 min
Upgrading your hosting plan without downtime
Move from Stream to Current, Rapids, or Delta (or back) with no downtime. Covers how card and balance payments are handled and what happens to your data.
3 min
Updating your payment method.
Change the card on a hosting, domain, email or server subscription, manage saved cards, and top up your balance. Plus how payments work behind the scenes.
3 min
Refund policy and how to request one.
How refund requests work at Rivervo, what happens automatically, and how to ask for a refund through a support ticket.
2 min
Still stuck?
Chat with a real engineer — median response under 3 minutes, any time of day.